Risk Alerts
Configure and manage notifications to ensure the right people are informed when risks escalate, KRIs breach thresholds, or action is needed.
Introduction#
Risk Radar's alert system ensures timely notification when attention is needed. Effective alerting is the bridge between risk monitoring and risk action - without it, even the best KRIs and risk tracking are wasted effort.
The alert system is designed to be flexible enough to match your organization's communication patterns while avoiding alert fatigue. You control what triggers alerts, who receives them, and through which channels.
Real-Time Alerts
Instant notifications when thresholds are breached or risks change status.
Scheduled Digests
Consolidated summaries delivered on your preferred schedule.
Smart Escalation
Automatic escalation when alerts are not acknowledged.
Alert Types#
Risk Radar generates several types of alerts based on different triggers:
| Alert Type | Trigger | Default Priority |
|---|---|---|
| Threshold Breach | KRI enters yellow or red zone | Yellow zone: Medium | Red zone: High |
| Status Change | Risk status changes (e.g., Active to Critical) | Medium |
| Severity Increase | Risk severity is upgraded | High |
| New Risk | A new risk is added to the registry | Low |
| Assignment | You are assigned as a risk or KRI owner | Medium |
| Comment/Update | Someone comments on a risk you own | Low |
| Action Due | A mitigation action due date is approaching | Medium |
| Action Overdue | A mitigation action is past due | High |
| Review Reminder | Scheduled risk review date is approaching | Medium |
| Trend Alert | KRI shows sustained negative trend | Medium |
Threshold Alerts
The most common alert type. Triggered when KRI values breach defined warning or critical thresholds.
Escalation Alerts
Triggered when risk severity or likelihood increases, indicating deteriorating conditions.
Reminder Alerts
Proactive reminders for upcoming reviews, due dates, and scheduled activities.
Action Alerts
Notifications about mitigation tasks, assignments, and ownership changes.
Notification Channels#
Alerts can be delivered through multiple channels to reach recipients wherever they are:
In-App Notifications
Real-time notifications within the Risk Radar interface. Visible in the notification center and as badge counts.
Individual alert emails or consolidated digest emails. Supports immediate or batched delivery.
Slack / Teams
Post alerts to designated channels or send direct messages to individuals.
Webhooks
Send alert data to external systems via HTTP webhooks for custom integrations.
Mobile Notifications
Configuring Alerts#
Configure your alert preferences from the Risk Radar settings page:
Access Alert Settings
Choose your channels
Set alert preferences
Configure quiet hours
Set up digest schedule
Save preferences
Alert Rules#
Beyond personal preferences, administrators can define organization-wide alert rules that ensure critical notifications are never missed:
| Rule Type | Description | Example |
|---|---|---|
| Mandatory Alerts | Alerts that cannot be disabled by users | Red zone KRI breaches always email risk owner |
| Role-Based Rules | Alerts sent based on user roles | All Critical risks alert the Risk Committee |
| Category Rules | Alerts based on risk category | Compliance risks always notify Legal team |
| Threshold Rules | Custom rules based on KRI thresholds | Cash runway < 60 days alerts CFO and CEO |
| Escalation Rules | When to escalate unacknowledged alerts | Escalate to manager if not acknowledged in 4 hours |
Alert rules are configured by administrators in the Admin Settings.
Escalation Policies#
Escalation policies ensure that critical alerts receive attention even if the primary recipient is unavailable:
Initial Alert
First Escalation
Second Escalation
Final Escalation
| Priority | First Escalation | Second Escalation | Final Escalation |
|---|---|---|---|
| Critical | 30 minutes | 2 hours | 4 hours |
| High | 2 hours | 8 hours | 24 hours |
| Medium | 24 hours | 48 hours | Weekly digest |
| Low | Weekly digest | N/A | N/A |
Acknowledgment Required
Alert Management#
Manage your alerts through the notification center accessible from the top navigation bar:
Acknowledge
Mark an alert as acknowledged to stop escalation and indicate you are addressing it.
Dismiss
Dismiss non-critical alerts that do not require action. Dismissed alerts are archived.
Snooze
Temporarily silence an alert for a specified period. It will resurface when the snooze ends.
Filter & Search
Filter alerts by type, priority, status, or date range. Search for specific alerts.
The notification center shows:
- Unread Alerts: New alerts requiring attention
- Acknowledged: Alerts you have acknowledged but not resolved
- Snoozed: Alerts temporarily silenced
- All Alerts: Complete history including dismissed and resolved
Scheduled Digests#
For those who prefer consolidated updates over real-time interruptions, Risk Radar offers scheduled digest emails:
Daily Digest
Summary of all alerts and risk changes from the past 24 hours. Delivered at your preferred time.
Weekly Digest
Comprehensive weekly review including trends, top risks, and upcoming actions.
Digests include:
- Summary of new and changed risks
- KRI status overview with threshold breaches highlighted
- Upcoming due dates and review reminders
- Trend indicators showing risk trajectory
- Quick links to items requiring attention
Digest + Critical Alerts
Reducing Alert Fatigue#
Alert fatigue occurs when too many notifications cause people to ignore or miss important alerts. Risk Radar includes several features to combat this:
Smart Filtering
Only receive alerts for risks you own or are subscribed to, not everything in the registry.
Priority Levels
Different notification behavior for different priorities. Low priority only appears in digests.
Quiet Hours
Configure hours when only critical alerts will interrupt you.
Threshold Tuning
Adjust KRI thresholds to reduce false positives while catching real issues.
Review Your Alert Load
- Are thresholds set appropriately, or triggering too easily?
- Are you subscribed to risks you do not need to follow?
- Should some alert types be moved to digest-only delivery?
- Can some alerts be consolidated or de-duplicated?
Best practices for avoiding alert fatigue:
- Be selective: Only subscribe to risks you can act on
- Use digests: Move non-urgent alerts to daily or weekly digests
- Tune thresholds: Regularly review and adjust KRI thresholds
- Acknowledge promptly: Clear your queue to maintain focus on new issues
- Review periodically: Audit your alert configuration quarterly