What is PromptReports.AI?

PromptReports.AI is an AI-powered platform that creates professional executive research reports in minutes. It provides market analysis, financial reports, and strategic intelligence customized for your business needs.

How does AI report generation work?

Our platform uses advanced AI models to analyze your input data and generate comprehensive research reports. Simply provide your topic or data, select a report template, and our AI creates a professional document with insights, analysis, and recommendations.

What types of reports can I create?

You can create market analysis reports, competitive intelligence reports, trend scanning reports, financial analysis, strategic assessments, and custom research reports tailored to your specific industry or topic.

Yes, we prioritize data security. All data is encrypted in transit and at rest. We do not share your data with third parties, and you maintain full ownership of all reports generated on our platform.

Troubleshooting

Solutions to common issues, error message explanations, and debugging tips to help you resolve problems quickly.

Quick Fixes

Before diving into specific issues, try these universal solutions: (1) Refresh the page, (2) Clear your browser cache, (3) Try a different browser, (4) Check your internet connection.

Common Issues#

Page Not Loading

Clear cache, disable extensions, or try incognito mode. Check if PromptReports is experiencing downtime.

Connection Errors

Verify your internet connection. Try disabling VPN if active. Check firewall settings.

Slow Performance

Close unnecessary tabs, check system resources, and ensure you are on a stable connection.

Export Failures

Ensure sufficient storage space. Try a different export format. Check for special characters in report titles.

Error Messages#

Below are common error messages you may encounter and how to resolve them:

Error Code	Message	Solution
ERR_001	Authentication failed	Your session has expired. Please log out and log back in. If the problem persists, clear your browser cookies.
ERR_002	Rate limit exceeded	You have made too many requests. Wait a few minutes before trying again. Consider upgrading your plan for higher limits.
ERR_003	Report generation failed	The AI model encountered an error. Try regenerating the report. If it continues to fail, simplify your prompt or contact support.
ERR_004	Invalid prompt syntax	Check your prompt for unclosed variables (missing }}) or invalid characters. Review the prompt syntax guide.
ERR_005	Insufficient credits	Your account has run out of credits. Purchase additional credits or upgrade your subscription plan.
ERR_006	File upload failed	The file may be too large or in an unsupported format. Maximum file size is 10MB. Supported formats: PDF, DOCX, TXT, CSV.
ERR_007	Permission denied	You do not have access to this resource. Check with your team admin or verify you are logged into the correct account.
ERR_008	Network timeout	The request took too long. Check your internet connection and try again. If using complex prompts, try breaking them into smaller parts.

Report Generation Issues#

Report Stuck in Processing#

If your report has been processing for more than 15 minutes:

Check the status page

Visit the Reports page and check the status indicator. If it shows "Processing", the report is still being generated.

Wait for completion

Complex reports with many sections can take up to 15-20 minutes. You will receive an email notification when ready.

Cancel and retry

If the report has been stuck for over 20 minutes, click "Cancel" and try generating again with a simplified prompt.

Contact support

If the issue persists, contact support with your report ID for investigation.

Report Quality Issues#

If your generated reports are not meeting expectations:

Issue	Possible Cause	Solution
Output is too generic	Prompt lacks specificity	Add more context and specific requirements to your prompt. Include examples of desired output.
Missing sections	Prompt structure unclear	Use clear section headers in your prompt. Specify each required section explicitly.
Incorrect data	Outdated or no data source	AI models have knowledge cutoffs. For current data, provide source documents or use data connectors.
Wrong tone/style	No style guidance	Add tone and style instructions: "Write in a professional tone" or "Use bullet points for clarity".
Repetitive content	Prompt too long or circular	Simplify your prompt. Remove redundant instructions. Break into multiple focused sections.

Improving Report Quality

Visit our Best Practices Guide for detailed tips on crafting effective prompts that produce high-quality reports.

Authentication Issues#

Verify your credentials

Ensure you are using the correct email address and password. Check for typos and caps lock.

Reset your password

Click "Forgot Password" on the login page to receive a password reset email.

Check your email

If using email verification, check your inbox (and spam folder) for the verification link.

Try Google OAuth

If you originally signed up with Google, click "Continue with Google" instead of entering credentials.

Clear browser data

Clear cookies and cached data for promptreports.ai, then try logging in again.

Session Expired Frequently#

If you are being logged out more often than expected:

Cause	Solution
Browser privacy settings	Ensure cookies are enabled for promptreports.ai. Disable "Block third-party cookies" if enabled.
Browser extensions	Privacy extensions like Privacy Badger may block session cookies. Add an exception for PromptReports.
Multiple devices	Logging in on another device may invalidate your previous session. This is a security feature.
Incognito/Private mode	Sessions do not persist in private browsing. Use a regular browser window for persistent sessions.

Performance Problems#

Slow Page Loads

Disable browser extensions, clear cache, or try a different browser. Check your internet speed.

API Response Delays

During peak hours, responses may be slower. Consider using async generation for large reports.

UI Glitches

Hard refresh the page (Ctrl+Shift+R). If issues persist, report the bug with screenshots.

Firewall Blocking

Corporate firewalls may block certain features. Contact your IT team to whitelist promptreports.ai.

Debugging Tips#

When troubleshooting issues, gather the following information to help diagnose the problem:

Using Browser Developer Tools#

Open Developer Tools

Press F12 or Ctrl+Shift+I (Windows) / Cmd+Option+I (Mac).

Check the Console tab

Look for red error messages. These often indicate JavaScript errors that may be causing issues.

Check the Network tab

Look for failed requests (red entries). Note the status code and error message.

Copy error details

Right-click on errors and select "Copy" to include in your support request.

Information to Include When Reporting Issues#

Information	How to Find It
Browser and version	Help > About (in your browser menu)
Operating system	System Settings or About This Mac/PC
Error messages	Screenshot or copy from browser console
Steps to reproduce	List the exact actions that trigger the issue
Report/Prompt ID	Found in the URL or details panel
Timestamp	When did the issue occur?

Diagnostic Mode

Add ?debug=true to any page URL to enable diagnostic mode. This shows additional information that can help troubleshoot issues.

Getting Help#

If you have tried the solutions above and still need assistance:

Support Ticket

Submit a support ticket with detailed information about your issue. Response within 24 hours.

Community Forum

Ask questions and get help from other PromptReports users in our community.

Urgent Issues

For critical issues affecting production systems or data security, contact our priority support line at support@promptreports.ai with "URGENT" in the subject line.

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