What is PromptReports.AI?

PromptReports.AI is an AI-powered platform that creates professional executive research reports in minutes. It provides market analysis, financial reports, and strategic intelligence customized for your business needs.

How does AI report generation work?

Our platform uses advanced AI models to analyze your input data and generate comprehensive research reports. Simply provide your topic or data, select a report template, and our AI creates a professional document with insights, analysis, and recommendations.

What types of reports can I create?

You can create market analysis reports, competitive intelligence reports, trend scanning reports, financial analysis, strategic assessments, and custom research reports tailored to your specific industry or topic.

Yes, we prioritize data security. All data is encrypted in transit and at rest. We do not share your data with third parties, and you maintain full ownership of all reports generated on our platform.

Contact & Support

Get help from our support team, connect with the community, and share your feedback to help us improve PromptReports.ai.

Need Quick Help?

Before contacting support, check our FAQ and Troubleshooting Guide. Many common questions are answered there and you will get an instant solution.

Support Options#

Choose the support channel that best fits your needs. We are here to help you succeed with PromptReports.ai.

Email Support

Send us an email at support@promptreports.ai. Best for detailed questions and non-urgent issues.

Live Chat

Click the chat icon in the bottom-right corner for real-time assistance during business hours.

Support Tickets

Create a ticket in your dashboard for tracked issues. Get status updates and maintain conversation history.

Screen Sharing

For complex issues, schedule a screen sharing session with our support team. Available for Pro and Enterprise.

Support by Plan#

Plan	Email	Chat	Priority	Dedicated Support
Free	Yes	No	Standard	No
Professional	Yes	Yes	Priority	No
Enterprise	Yes	Yes	Highest	Yes - Dedicated CSM

Enterprise Support

Enterprise customers receive a dedicated Customer Success Manager who provides personalized onboarding, training, and ongoing support. Contact sales@promptreports.ai to learn more.

Community Resources#

Connect with other PromptReports users, share knowledge, and learn from the community.

Community Forum

Ask questions, share tips, and discuss best practices with other users.

Discord Server

Join our Discord for real-time discussions, announcements, and networking.

User Groups

Find or start a local user group to meet fellow users in your area.

Twitter / X

@promptreports - Product updates and quick tips

Company updates and thought leadership content

GitHub

Open source projects, API examples, and integrations

Learning Resources#

Documentation

Comprehensive guides, tutorials, and API reference documentation.

Video Tutorials

Step-by-step video guides for common tasks and advanced features.

Submit Feedback#

Your feedback shapes the future of PromptReports. We actively review all submissions and prioritize based on community demand.

Feature Requests

Have an idea for a new feature? Submit it to our public roadmap and vote on others' ideas.

Bug Reports

Found a bug? Report it with steps to reproduce and we will investigate promptly.

General Feedback

Share your experience, suggestions, or testimonials. We read every message.

How We Handle Feedback#

Submit your feedback

Use the feedback portal or email feedback@promptreports.ai with your suggestion or report.

Review and triage

Our product team reviews all feedback weekly and categorizes by impact and feasibility.

Community voting

Feature requests are added to our public roadmap where users can upvote priorities.

Implementation

High-priority items are added to our development backlog. You will be notified when your feedback is implemented.

Response Times#

We strive to respond to all inquiries as quickly as possible. Here are our target response times by channel and priority:

Channel	First Response	Resolution Target
Live Chat	Under 5 minutes	Same session when possible
Email (Critical)	Under 2 hours	Within 24 hours
Email (Standard)	Within 24 hours	Within 3 business days
Support Ticket	Within 24 hours	Varies by complexity
Community Forum	Within 48 hours	Community-driven

Business Hours

Our support team is available Monday through Friday, 9 AM to 6 PM Eastern Time (ET). Messages received outside business hours will be responded to on the next business day. Enterprise customers have access to 24/7 support.

Before Contacting Support#

To help us resolve your issue faster, please gather the following information before reaching out:

Search existing resources

Check our FAQ, Troubleshooting Guide, and community forum for existing answers.

Identify the issue clearly

Be specific about what you expected to happen versus what actually happened.

Gather relevant details

Account email address
Browser and operating system
Steps to reproduce the issue
Screenshots or screen recordings
Error messages (exact text)
Report or prompt IDs if applicable

Note the urgency

Let us know if this is blocking critical work so we can prioritize appropriately.

Security Issues

If you discover a security vulnerability, please report it directly to security@promptreports.ai. Do not post security issues publicly. We have a responsible disclosure program and reward valid reports.

Contact Summary#

Purpose	Contact Method
General Support	support@promptreports.ai
Sales Inquiries	sales@promptreports.ai
Partnership Opportunities	partners@promptreports.ai
Press & Media	press@promptreports.ai
Security Issues	security@promptreports.ai
Feedback & Suggestions	feedback@promptreports.ai

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