Frequently Asked Questions
Find answers to common questions about PromptReports.ai, from getting started to advanced features, billing, and technical details.
Getting Started
New to PromptReports? Find answers to basic questions about setup and navigation.
Reports
Learn about report generation, customization, and export options.
Prompts
Questions about prompt engineering, templates, and version control.
Billing
Subscription plans, payments, and account management.
Technical
API access, integrations, and system requirements.
Getting Started#
New to PromptReports?
If you are just getting started, we recommend reading our Quickstart Guide for a comprehensive introduction.
| Question | Answer |
|---|---|
| How do I create my first report? | Navigate to "My Reports" in the dashboard and click "Create New Report". Select a template or start from scratch, then follow the guided workflow to generate your report. |
| What AI models power PromptReports? | We use multiple state-of-the-art language models through OpenRouter.ai, including GPT-4, Claude, and other frontier models. The model selection depends on your subscription tier and report requirements. |
| How long does report generation take? | Most reports generate within 1-5 minutes depending on complexity. Comprehensive reports with multiple sections may take up to 10 minutes. You will receive a notification when your report is ready. |
| Can I collaborate with my team? | Yes! PromptReports supports team collaboration. You can invite team members, share reports, and work together on prompt templates. Team features are available on Professional and Enterprise plans. |
| Is my data secure? | Absolutely. We use enterprise-grade encryption for data at rest and in transit. Your reports and prompts are private by default and never used to train AI models. |
Reports#
| Question | Answer |
|---|---|
| What export formats are available? | Reports can be exported as PDF, Word document (.docx), Markdown, or HTML. Enterprise plans also support custom export templates and automated delivery. |
| Can I customize report styling? | Yes, you can customize fonts, colors, logos, and layouts through the Report Builder. Brand kits allow you to save and reuse your styling preferences across all reports. |
| How do I schedule recurring reports? | In the Report Builder, click "Schedule" and configure your recurrence pattern (daily, weekly, monthly). Scheduled reports are automatically generated and can be delivered via email. |
| What is the maximum report length? | Standard reports support up to 50 pages. Enterprise plans have no page limits. Very long reports may be split into sections for optimal performance. |
| Can I include charts and visualizations? | Yes! PromptReports includes a rich visualization library powered by D3.js and Recharts. You can create bar charts, line graphs, pie charts, and more directly within your reports. |
| How do I share a report externally? | Click the "Share" button on any report to generate a shareable link. You can set expiration dates, require passwords, and track who views your shared reports. |
Pro Tip: Report Templates
Save time by creating report templates for recurring report types. Templates preserve your structure, styling, and prompt configurations so you can generate consistent reports with just a few clicks.
Prompts#
| Question | Answer |
|---|---|
| What is prompt engineering? | Prompt engineering is the practice of crafting effective instructions for AI models. Well-designed prompts produce more accurate, relevant, and useful outputs. |
| How do I use variables in prompts? | Use double curly braces to define variables: {{company_name}}, {{date_range}}, etc. Variables are filled in when generating reports, allowing you to reuse prompts with different inputs. |
| What is version control for prompts? | Version control tracks every change to your prompts with full history. You can compare versions, rollback to previous versions, and promote tested prompts to production. |
| Can I import prompts from other tools? | Yes, you can import prompts via copy-paste, file upload (.txt, .md), or our API. We also provide importers for popular tools like LangChain and Notion. |
| How do I test my prompts? | Use the Evaluation feature to test prompts against sample inputs and benchmark outputs. You can create test suites and run automated evaluations before promoting prompts. |
| What are prompt categories? | Categories help organize your prompts by use case (Analysis, Research, Summary, etc.). You can create custom categories and filter your prompt library by category. |
Billing & Subscriptions#
Usage-Based Credits
Credits are consumed based on report complexity and AI model usage. View your credit balance in Account Settings.
Monthly Reset
Credits reset on your billing cycle date. Unused credits do not roll over to the next month on standard plans.
Secure Payments
All payments are processed securely through Stripe. We never store your payment card details.
Team Billing
Enterprise plans support centralized billing for teams with detailed usage reports per user.
| Question | Answer |
|---|---|
| What plans are available? | We offer Free, Professional, and Enterprise plans. Visit our Pricing page for detailed feature comparisons and current pricing. |
| How do I upgrade my plan? | Go to Account Settings > Subscription and click "Upgrade". You can upgrade at any time and only pay the prorated difference for the current billing period. |
| Can I cancel my subscription? | Yes, you can cancel anytime from Account Settings. Your access continues until the end of your current billing period. No refunds are provided for partial months. |
| What payment methods do you accept? | We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. Enterprise customers can pay via invoice or bank transfer. |
| Do you offer refunds? | We offer a 14-day money-back guarantee for first-time subscribers. Contact support within 14 days of your first payment for a full refund. |
| How do credits work? | Credits are consumed when generating reports. Simple reports use fewer credits than complex, multi-section reports. Credit usage is displayed before generation. |
Technical#
| Question | Answer |
|---|---|
| Do you have an API? | Yes! Our REST API allows programmatic report generation, prompt management, and more. API access is available on Professional and Enterprise plans. |
| What browsers are supported? | PromptReports works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest 2 versions). Internet Explorer is not supported. |
| Is there a mobile app? | PromptReports is a web application optimized for desktop use. The interface is responsive and works on tablets, but we recommend desktop for the best experience. |
| How do I integrate with other tools? | We offer integrations with popular tools including Google Drive, Notion, Slack, and Zapier. Enterprise customers can request custom integrations. |
| What are the system requirements? | PromptReports runs in your browser with no installation required. We recommend at least 4GB RAM and a stable internet connection for optimal performance. |
| How do I access API documentation? | Visit our API Documentation for complete reference, code examples, and authentication guides. |
Still Have Questions?
Cannot find what you are looking for? Check our Troubleshooting Guide or contact our support team.