Messages
Communicate with researchers and collaborators
The messaging system enables direct communication between platform users. Whether you're discussing a project with a researcher or collaborating with team members, messages keep everyone connected.
Go to MessagesKey Features
Direct Messaging
Send private messages to researchers, collaborators, and other platform users.
Real-Time Updates
Messages are delivered instantly with real-time notifications.
Conversation History
All your conversations are saved and searchable for easy reference.
Notifications
Get email and in-app notifications for new messages.
How to Use Messages
Access Messages
Navigate to Profile → Messages from the header menu, or go directly to your profile and click the Messages tab.
Start a Conversation
Click "New Message" or select a user from the Researchers page to start messaging.
Write Your Message
Type your message in the text box. You can format text, add links, and reference projects.
Send & Wait for Response
Click send. You'll receive a notification when the recipient responds.
Common Use Cases
Researcher Communication
Discuss project requirements, ask questions, and provide feedback to researchers working on your projects.
Project Collaboration
Coordinate with team members on shared projects and research initiatives.
Custom Research Requests
Reach out to researchers to discuss custom research needs before placing an order.
Support Inquiries
Contact our support team for help with platform features or issues.
Message Notifications
Configure how you receive message notifications:
- In-App: See notification badges in the header when you have unread messages.
- Email: Receive email notifications for new messages (configurable in settings).
- Quiet Hours: Set quiet hours to pause notifications during specific times.
Messaging Best Practices
Be Clear and Specific
When discussing projects, be specific about requirements, timelines, and expectations. This helps researchers provide accurate estimates.
Respond Promptly
Try to respond to messages within 24-48 hours to keep projects moving and maintain good communication with collaborators.
Keep Records
Important agreements and project details discussed in messages are saved for reference. Use messages to document key decisions.