Troubleshooting Guide
Solutions for common issues
Quick Fixes
Try these common solutions first - they resolve most issues.
Clear Browser Cache
Resolves many display and functionality issues
- 1Go to browser settings
- 2Find 'Clear browsing data'
- 3Select cookies and cached files
- 4Clear data and restart browser
Refresh Your Session
Fixes authentication and permission issues
- 1Log out of your account
- 2Close all browser tabs
- 3Reopen the browser
- 4Log back in
Try Incognito Mode
Tests if extensions are causing issues
- 1Open an incognito/private window
- 2Navigate to promptreports.ai
- 3Try the action that was failing
- 4If it works, a browser extension may be the issue
Common Issues
Can't log in to my account
common
Try these solutions:
- Check that your email address is spelled correctly
- Reset your password using the 'Forgot Password' link
- If using Google sign-in, ensure you're using the same Google account
- Clear your browser cookies and try again
- Try a different browser or incognito mode
Report generation is slow or stuck
common
Try these solutions:
- Wait up to 2 minutes - complex reports take time to generate
- Check your internet connection
- Try refreshing the page (your progress should be saved)
- Try selecting a different AI model
- If stuck for over 5 minutes, contact support
AI model returns an error
moderate
Try these solutions:
- Try generating again - AI services occasionally have brief outages
- Switch to a different AI model temporarily
- Shorten your prompt if it's very long
- Remove any special characters from your input
- Check our status page for any ongoing service issues
Can't access certain pages or features
common
Try these solutions:
- Ensure you're logged in - some features require authentication
- Check if the feature requires a paid plan
- Clear your browser cache and cookies
- Verify your email address if you haven't already
- Check if the feature is admin-only (requires admin role)
Payment or checkout problems
urgent
Try these solutions:
- Verify your card details are entered correctly
- Ensure your card has sufficient funds
- Try a different payment method
- Disable browser extensions that might block Stripe
- Contact support if charges appear but orders aren't processed
Messages not sending or receiving
moderate
Try these solutions:
- Check your internet connection
- Refresh the messages page
- Ensure the recipient's profile is active
- Try logging out and back in
- Clear browser cache if issues persist
Still experiencing issues?
If the above solutions don't resolve your issue, contact our support team with:
- A description of the problem
- Steps to reproduce the issue
- Your browser and device information
- Screenshots if applicable